FAQ
How long does it take to charge a Klever battery?
-It takes 3.5 hours to charge an 850 wh battery
-It takes 5 hours to charge a 1,200 wh battery
-It takes 6.7 hours to charge a 1,600 wh battery
Klever has different batteries, how many kilometres can I ride with them on the Klever Speed Pedelecs?
It is never possible to say exactly what the range of a battery is.
There are 3 factors of great influence:
-Cold: when it is cold outside, the battery's range is shorter
-the level of assistance: the pedal assistance has 3 positions: position 1, 2 and 3.
At setting 1 (light support, more powerful self-pedalling) the battery will naturally last longer than at setting 3, where you have maximum support from the motor and need to pedal much less forcefully yourself
-Driving conditions: wind against or uphill consumes more energy and this reduces range.
To give you an idea:
A 570 wh battery will get you between 30 and 90 km
An 850 wh battery will get you between 45 and 130 km
With a 1,200 wh battery: get between 70 and 200 km
With a 1,600 wh battery: get between 95 and 250 km
Our 1,600 wh battery is the largest battery in the market, there is hardly any other brand with such a large battery.
But note that the kilometres mentioned are the maximum mileage achievable.
So if you go cycling in very cold weather, against the wind, with maximum assistance and pedal less vigorously yourself... you can well imagine that you are not going to reach this maximum range.
In more favourable conditions, you will achieve many more kilometres. You probably also understand, if you want to extend your range, cycle less on setting 3 and more on setting 1 and 2.
Should I completely discharge the battery before recharging it? Is that better for the battery?
This is not necessary. However, it is recommended to use the battery regularly and also charge it regularly. It has been shown that the capacity of speed pedelec batteries is negatively affected if they are used too little (i.e. not discharged and charged enough)
Important tip: turn off regeneration in winter
It is not desirable to charge the battery when it is freezing. The battery is even protected against charging in too cold conditions, it simply does not charge then.
So charging in winter is done indoors.
You can, of course, drive during frost.
But: important is to turn off regeneration.
Regeneration is that the bike brakes on the motor and the energy released in the process is charged back to the battery.
So you shouldn't have that when it's freezing. Therefore, turn off Regeneration in winter.
Check your user manual how to do that, all user manuals can be found on our website
What is the best temperature to charge a battery?
It is not wise to charge your battery in cold conditions, especially when it is freezing.
The battery is even protected against charging in too cold conditions. So if you are going to charge in winter, remove your battery from the Klever speed pedelec and take it indoors. Charging at room temperature is ideal.
If you don't fully charge your battery, does that extend its life? And how much should you charge at most and how do you do it?
The storage capacity of batteries or accumulators slowly decreases over the years, just think of your mobile phone. So it is important to make the best use of that battery capacity.
The klever batteries are tuned so that part of the battery capacity is reserved, to protect the battery. This makes your range more constant over the years.
So you don't have to set anything yourself, the Klever battery charges according to its ideal charging capacity (and that's not quite full)
What is the legislation around Speed Pedelecs in Belgium, regarding helmets and licence plates?
The legal Speed Pedelec rules in Belgium are:
you must be at least 16 years old
you must have at least a moped licence or a motorbike or car licence
wearing a bicycle helmet complying with EN1078 is compulsory
Upon receipt, the speed pedelec must be registered with the Vehicle Registration Department (DIV) and have a white/red number plate. Your Klever dealer will do that for you; that dealer is certified by the DIV to do so
a speed pedelec rides on a moped path or on the carriageway, as a speed pedelec rider you adhere to the traffic rules that apply to mopeds
No special insurance is required in Belgium for a vehicle with pedal assistance (even at over 25 km/h). Family BA (Civil Liability) insurance is then sufficient. If a vehicle can propel autonomously without pedal assistance above the speed of 25 km/h, then a third-party moped insurance is required
What is the legislation around Speed Pedelecs in the Netherlands, regarding helmets and licence plates?
The legal Speed Pedelec rules in the Netherlands are:
you must be at least 16 years old
you must have at least a moped licence or a motorbike or car licence
wearing a NTA 8776-compliant bicycle helmet is mandatory
a rear-view mirror on the steering wheel is mandatory
Before use, the speed pedelec must be registered with the Dutch Road Transport Agency (RDW) and must be provided with a yellow number plate; your Klever dealer will do that for you, and the dealer is certified by the RDW to do so
a speed pedelec rides on a moped path or on the carriageway, as a speed pedelec rider you adhere to the traffic rules that apply to mopeds
Third-party insurance is mandatory
On a 45km/h bike, should you also ride 45km/h?
You determine your own desired speed at all times, based on your pedalling power, the gear you choose and the support mode of your speed pedelec.
Like any bicycle, a speed pedelec has gears. With the Klever speed pedelecs, there are 10.
You choose the gear you like: do you like a bit heavier pedalling and fewer revolutions or lighter pedalling and more revolutions?
In addition, the speed pedelec has 3 modes of support: mode 1, 2 and 3.
1 is the lowest support, 2 medium and 3 the most powerful support.
To cycle 45 km/h, you will need mode 3 and use a reasonably heavy gear.
What is a speed pedelec?
Speed pedelecs are distinguished from traditional electric bikes by their higher speed capacity.
Speed pedelecs are electric bikes that go really fast.
While most regular e-bikes stick around 25 km per hour, speed pedelecs can reach speeds of up to 45 km per hour.
This makes it possible to cover significantly longer distances in a shorter time.
And you can get to your destination much faster, without breaking a sweat.
Because of that high speed of 45 km/h, speed pedelecs are considered mopeds in the Benelux, and specific rules apply to them.
One such rule is that you must have a licence plate on your speed pedelec.
This is necessary so that your bike is registered and recognisable in traffic, just as it is for mopeds and scooters (as well as cars).
The number plate also helps enforce traffic rules (you can be recognised as a road user).
In addition, having a number plate also requires you to have compulsory third-party insurance.
These rules make using speed pedelecs safer for you and for other road users.
Where should I get my electric bike fixed if I want to keep the warranty?
If you wish to have your Klever bike serviced, this can only be done at authorised Klever dealers. All authorised Klever dealers are in close contact with our technical department and receive regular training in servicing and repairing Klever bikes. Klever is neither responsible nor liable for repair costs carried out by non-authorised Klever dealers. Replacement of warranty parts within the warranty period, does not extend or renew that warranty period. Check the 'find your dealer' website page to see where you can have your Klever bike fixed in your area.
Does the warranty expire if I don't adhere to the recommended service intervals?
No, the warranty does not expire. However, for your own safety, we recommend adhering to and having all recommended servicing carried out.
How long is the warranty on my bicycle battery?
All Klever batteries have a standard warranty period of 2 years. If you fill in the warranty form on our website, the warranty period will be extended by +1 year for free.
Where in the area can I buy a Klever bike?
Klever works with a professional dealer network in the Netherlands and Belgium. They are able to advise you in the right way about which bike suits you best. They are also trained to service every Klever bike properly. At all Klever dealers you can book a free test ride, receive advice or make a purchase. View in our dealer locator Where your nearest Klever dealer is located.
My question is not listed among the FAQ questions. Where can I ask other questions?
Any authorised Klever dealer can answer all your questions about Klever bicycles. They can also provide you with tailor-made advice and a free test ride. On this page, you can easily find Where there is a Klever dealer near you.
Where can I go for advice and more information on Klever bikes?
Any authorised Klever dealer can provide you with full information and tailored advice. It is also possible to take a free test drive. Check the 'find your dealer' website page to see where there is a Klever dealer near you.
Can I transport a Klever bike by plane?
As batteries are considered dangerous goods, many airlines refuse to transport them. Always check in advance with the airline under what conditions and costs transport is possible.
Can I ride my Klever bike in winter?
In general, it is no problem to ride your Klever bike in low temperatures. Keep your battery in a warm place before travelling. Bear in mind that in winter, when outdoor temperatures are low, the number of kilometres you can cycle with 30% may decrease.
How can I secure my Klever speed pedelec against theft?
All Klever speed pedelecs come with an e-key. With this e-key, you can activate your Klever bike and lock the motor. This electronic block is combined with an acoustic alarm system, to be activated with the Lock button on the display. The battery can only be removed from the frame by unlocking the battery lock with the key. Ask your Klever dealer for advice on how best to lock your bike.
How fast does an electric bike go?
How fast an electric bike goes is up to you as the rider.
But the maximum speed of electric bikes varies. Ordinary electric bikes go max 25 km/h.
Klever supplies speed pedelecs, electric bikes with a maximum speed of 45 km per hour.
Of course, you don't always have to ride at 45 km/h on a speed pedelec. Depending on the traffic situation, you as the rider determine the speed.
Which speed pedelec suits me?
Which speed pedelec suits you? That depends on several factors. To pick the perfect speed pedelec to suit your needs, tailored advice and a test ride are essential. Check the 'find your dealer' website page to see where there is a Klever dealer in your area to get tailored advice and a free test ride.
How do I cycle safely with a speed pedelec?
On a speed pedelec (45km/h), you have to pedal yourself to move forward. Pedal assistance stops at 45km/h. Different traffic rules apply to a speed pedelec than to a normal bicycle or electric bike.
Rules in the Netherlands:
- you must be at least 16 years old;
- You must have at least a moped licence or car licence B;
- wearing a cycle helmet that complies with NTA 8776 is mandatory;
- a rear-view mirror on the steering wheel is mandatory;
- upon receipt, the speed pedelec must be registered with the National Road Transport Agency (RDW) and be fitted with a yellow registration number;
- Third-party insurance is mandatory;
- A speed-pedelec rides on a moped path or on the carriageway;
Rules in Belgium:
- you must be at least 16 years old;
- You must have at least a moped licence or car licence B;
- wearing a bicycle helmet complying with EN1078 is mandatory;
- upon receipt, the speed pedelec must be registered with the Vehicle Registration Department (DIV) and must have a yellow registration number;
- With a speed pedelec, you follow the traffic rules for mopeds;
- taking out insurance is not compulsory;
How long is the warranty on my Klever speed pedelec?
On your Klever bike, the following warranty terms apply:
- 5-year warranty on frame
- 3-year warranty for electronic parts (motor, controller, sensors, display set, cables)
- 2-year warranty on bicycle parts
- 2-year battery warranty, subject to conditions*
- 2-year warranty on the charger
- Note: if you register your Klever speed pedelec and battery immediately after purchase, you will receive an extra year's warranty on the battery!
*specific conditions regarding the battery guarantee:
Every battery is subject to a natural ageing process. Klever Mobility guarantees that the battery can be recharged 700 times within the 2-year warranty period, after which it will still have at least 60% of its original capacity.
Within 3 years, Klever Mobility guarantees that the battery can be recharged 500 times, after which at least 50% of its original capacity remains.
The warranty period begins on the date of purchase. Klever Mobility must be informed of any claims relating to this warranty as soon as possible.
Can I charge the battery with another charger?
No, the battery should only be charged with the Klever charger provided for this purpose.
When should I replace my battery?
To find out if your battery needs replacement, it is best to visit a Klever dealer. They can check your battery and provide you with the necessary advice. Should the battery need replacement, the dealer can check whether this is within the warranty period. All Klever batteries have a standard warranty period of 2 years. If you fill in the warranty form on our website, the warranty period is extended by +1 year.
How often can I charge my battery?
We guarantee that the battery will still have 60% of its original capacity after 700 full charge cycles or two years from the date of purchase. Of course, you can charge the battery more often or use it for longer than two years. The battery may lose some capacity over the years due to the natural ageing process.
What should I do with a faulty battery?
A defective battery does not belong in household waste and must be disposed of properly. It is best to take a defective battery to a Klever dealer.
Does the battery have to be empty before I can charge it?
No, you can charge the battery at any time, even if it is only partially discharged.
What motor is in the Klever bikes?
There is a BIACTRON rear-wheel motor in all Klever bikes. This motor is the most powerful on the market. The system is designed to deliver excellent ride quality and striking power. The drive is brushless and, in addition, because the electronic and mechanical parts are separated, there is hardly any wear and tear and the BIACTRON system lasts for years.
Is there any charge for a test drive?
All test rides on a Klever bike are completely free and without obligation at all Klever dealers.
Can I take a test drive?
You can book a free test drive by clicking the "book a test drive" button on the website or the bot at the bottom left 'click here to request a test drive'.
Answer the questions and the nearest Klever dealer in your area will contact you to schedule the test drive. If you already have a preference for a particular Klever dealer, please indicate this on the form.
Curious about your nearest dealer? Check the dealer page
Which geometric shapes are important in cycling?
The most important geometric shapes are your frame height and handlebar height. The distance from your saddle to your handlebars is also important for your posture and comfort on your bike.
How does geometry affect my pedelec?
The influence of geometry on an electric bike is different for everyone. Geometry affects your posture and comfort on the bike. Every person has certain requirements for a seating position and comfort, this is personally and individually different.
Which geometric shape suits me?
The geometric shape determines the model of the bike. Which model of bike suits you depends on many factors. The best way to find out is to visit a Klever dealer. They will be able to advise you personally. You can also go to any Klever dealer for a free test ride to try out different models.
What is geometry?
A bike's geometry tells a lot about the bike. The dimensions, angles and directions of your frame, among others, together form the formula for your posture, and thus your comfort on the bike. The dimensions say something about the bike's steering, handling and comfort.
