Klever Warranty
The Klever Choice
Manufactured with care from the highest quality modern materials
We give the following guarantee
- 5-year warranty on frame
- 3-year warranty for bike electronic components (motor, controller, sensors, display set)
- 2-year warranty on bike parts and chargers*
- 2-year battery guarantee subject to conditions*
- +1 year additional battery warranty, subject to conditions**
- Register your Klever speed pedelec and battery, immediately after purchase and receive an additional one year warranty on the battery.
* Maintenance on a Klever speed pedelec must be carried out by an authorised Klever Mobility dealer or by Klever Mobility itself. Klever Mobility is neither responsible nor liable for repair costs carried out by non-authorised Klever Mobility dealers. Replacement of warranty parts within the warranty period, does not extend or renew that warranty period.
*Accu guarantee
Every battery is subject to a natural ageing process.
The warranty period begins on the date of purchase. Klever Mobility should be notified of any claims relating to the warranty as soon as possible.
In addition, the following provisions apply:
Within 2 years
- Don't have more than 700 charge cycles
- Is the battery charged at least once every 3 months, to avoid the battery being "deeply discharged"
- Battery replacement will only take place if the capacity of the battery, at a temperature of 25 degrees Celsius, is measured below 60%
It is possible to extend your battery warranty by one year. To do so, register your bike and battery within one month of delivery
** 1 year additional battery warranty
It is possible to extend your battery warranty by one year if your Klever E-bike and battery have registered on the Klever-mobility website within 1 month from the date of delivery.
Valid if:
- You do not have more than 500 charge cycles in 3 years
- If the battery has been charged at least once every 3 months
- If the battery capacity, at a temperature of 25 degrees Celsius, is measured below 50%
- The battery was bought in conjunction with a bicycle and not as a separate battery
Look under FAQ for tips on keeping the battery good for as long as possible
FAQ
Click the button below to view all Battery FAQs.
How long does it take to charge a Klever battery?
-It takes 3.5 hours to charge an 850 wh battery
-It takes 5 hours to charge a 1,200 wh battery
-It takes 6.7 hours to charge a 1,600 wh battery
Klever has different batteries, how many kilometres can I ride with them on the Klever Speed Pedelecs?
It is never possible to say exactly what the range of a battery is.
There are 3 factors of great influence:
-Cold: when it is cold outside, the battery's range is shorter
-the level of assistance: the pedal assistance has 3 positions: position 1, 2 and 3.
At setting 1 (light support, more powerful self-pedalling) the battery will naturally last longer than at setting 3, where you have maximum support from the motor and need to pedal much less forcefully yourself
-Driving conditions: wind against or uphill consumes more energy and this reduces range.
To give you an idea:
A 570 wh battery will get you between 30 and 90 km
An 850 wh battery will get you between 45 and 130 km
With a 1,200 wh battery: get between 70 and 200 km
With a 1,600 wh battery: get between 95 and 250 km
Our 1,600 wh battery is the largest battery in the market, there is hardly any other brand with such a large battery.
But note that the kilometres mentioned are the maximum mileage achievable.
So if you go cycling in very cold weather, against the wind, with maximum assistance and pedal less vigorously yourself... you can well imagine that you are not going to reach this maximum range.
In more favourable conditions, you will achieve many more kilometres. You probably also understand, if you want to extend your range, cycle less on setting 3 and more on setting 1 and 2.
Should I completely discharge the battery before recharging it? Is that better for the battery?
This is not necessary. However, it is recommended to use the battery regularly and also charge it regularly. It has been shown that the capacity of speed pedelec batteries is negatively affected if they are used too little (i.e. not discharged and charged enough)
Important tip: turn off regeneration in winter
It is not desirable to charge the battery when it is freezing. The battery is even protected against charging in too cold conditions, it simply does not charge then.
So charging in winter is done indoors.
You can, of course, drive during frost.
But: important is to turn off regeneration.
Regeneration is that the bike brakes on the motor and the energy released in the process is charged back to the battery.
So you shouldn't have that when it's freezing. Therefore, turn off Regeneration in winter.
Check your user manual how to do that, all user manuals can be found on our website
What is the best temperature to charge a battery?
It is not wise to charge your battery in cold conditions, especially when it is freezing.
The battery is even protected against charging in too cold conditions. So if you are going to charge in winter, remove your battery from the Klever speed pedelec and take it indoors. Charging at room temperature is ideal.
If you don't fully charge your battery, does that extend its life? And how much should you charge at most and how do you do it?
The storage capacity of batteries or accumulators slowly decreases over the years, just think of your mobile phone. So it is important to make the best use of that battery capacity.
The klever batteries are tuned so that part of the battery capacity is reserved, to protect the battery. This makes your range more constant over the years.
So you don't have to set anything yourself, the Klever battery charges according to its ideal charging capacity (and that's not quite full)
